Do you service my area, and is there a delivery charge?
C&M Entertainment is located in the White Marsh area of Baltimore County, Maryland and offers free delivery within a 25 mile radius of our location. We do service other areas, though some may incur a delivery charge.
Are your moon bounces cleaned or sanatized?
Our moon bounces are cleaned & washed with a special cleaning agent on a regular basis. We take pride in our business and only rent clean and safe moon bounces to our customers.
Can I pick the inflatable bouncer or slide up at your location, and set it up myself?
For safety reasons, all of our "Moon Bounces" must be set up and taken down, by a representative of C&M Entertainment. Due to the sheer size of our bouncers (some are 300 plus pounds), no customer pick-ups are permitted. Besides, it's best to leave the work to us.
How big are these bouncers?
Each bouncer is 15 foot by 15 foot (15x15). They are commercial grade moon bounces.
What kind of area can bouncers or slides be set up in?
You will need a somewhat flat grassy area that is clean of debris (sticks, stones, mud, etc.), tree roots, or pet waste. If you do have a sprinkler system, please advise us before setting up. For proper clearance, you will need at least a 20x20 area, with clearance overhead (no power lines, trees, branches, overhangs, etc.) of 20 feet. An electrical outlet needs to be within 100 feet. If you do not have an electrical outlet nearby, a generator will be required. We also rent generators.
Can inflatable bounce houses or slide be setup on pavement (i.e. cul-de-sacs) or driveways?
Yes. Hard surfaces must be smooth and clean. Rough concrete surfaces are too abrasive to the bottom of the inflatable. We will normally set the moon bounce up on a tarp for special surfaces.
Does the blower have to run all the time?
Yes, the blower keeps the inflatable bounce house or slide inflated. As long as all riders have exited safely, the blower can be unplugged to deflate the bouncer or slide. This is sometimes necessary to give the adult supervisors a break and to let the children take a breather or deal with a separate function of the party or event.
How far in advance do I need to reserve a bouncer?
ASAP! As soon as you have a confirmed date for your party, we highly recommend that you book your bouncer for that date. There is nothing we hate worse than having to turn someone down. However, it happens. If this happens, at best, all we can do is refer you to one of our partner companies, or put you on standby, in the event of a cancellation. If you have last minute plans to rent a bounce house, if you've just found out about us, or if your other company is giving you grief, give us a call! We can't promise anything, but a lot of times we've had those last minute bookings and were able to get to the party on time. You never know, unless you call us.
I've heard they are dangerous. How safe are bounce houses?
Bounce houses are very safe, as long as all the rules are followed and common sense is used. Bumps and bruises occasionally can be expected. However, most people have a misconception about bounce houses, and think of them as a "baby sitter." Rent a bounce house, and the adults can be left alone. WRONG! Most of the injuries are caused by or happen to unsupervised children. Just as you would not leave children unattended in a swimming pool, do not leave children unattended in a bounce house. They must be supervised at all times, and the rules must be enforced!
What kind of deposit is required?
At this time, we do not require a deposit.
What method of payments can I use?
We accept cash, checks (made payable to "C&M Entertainment" please), Visa and MasterCard are not currently accepted, and we apologize.
What if it rains?
For safety reasons, we cannot put bouncers up in the rain. If we don't put the bouncer up, then there's no charge. If the weather looks like it may turn foul, then we reserve the right to cancel the rental, reschedule, or terminate the rental early (with a refund of course). Refunds will be based on amount of time used (prorated). Again, safety is our main concern, followed by your satisfaction. Bouncers and bad weather don't mix.
If the weather looks like it's taking a turn from good to bad or looks questionable, and you decide to cancel, please call us as soon as possible.
What do I need to do to reserve a bounce house?
- Set your party date and time
- Pick out a level grassy area, 20x20 with at least 20-foot overhead clearance (no branches or power lines). Make sure it's within 100 feet of a power source.
- Call us at the numbers listed on the "Contact Info" page, or feel free to email us at the listed email address. We check our email address multiple times a day. We will need your name, address, zip code, telephone number, date and time of party, time of desired delivery.
- Send out the invites, and be sure to put in there that there will be an inflatable bounce house, moon bounce!
- The day prior to your scheduled rental, we will call to confirm and to give you an estimated delivery time of when we will be there.
Reason we ask for time of delivery and time of party? We try and accommodate everyone, and may need to adjust the delivery time based on that days deliveries. We ask for the time of the party, to ensure that we have the bounce house setup in plenty of time for your party.
